Frequently Asked Questions

Choose your pickup and destination cities, travel date, time and number of travellers on BookOurJourney, then pick a cab type. You see the route, distance and estimated fare before you confirm. Sign in with Google or email and add your mobile number to book. No payment is needed to book.

Our team checks that a driver and car are free for your date before confirming, so a confirmed cab is a cab that comes. The status in My Trips moves from Pending to Confirmed to Driver Assigned, and you get each update by email.

As soon as a driver is assigned, My Trips shows "Driver assigned". Their name, photo, car number and phone are shared by email and in your account 1 day before your trip, with a Call driver button.

Every booking has a 4-digit ride start code. Share it with your driver only when you are in the cab: the driver cannot start the trip without it, so you know the right car picked you up.

Yes. Open Track Booking and enter your booking reference (it looks like BOJ-A1B2C3) and the last 4 digits of the mobile number used for the booking.

You can cancel online from My Trips until a driver is assigned. After that, or to change the date, time or pickup point, call or WhatsApp us. Cancellation terms are in our Terms & Conditions.

Fares are charged per kilometre and depend on the cab type: ₹13/km (Sedan) to ₹50/km (Force Urbania Traveller). A one-way fare is the road distance multiplied by the rate; a round trip is twice the distance multiplied by the rate. You see the estimated fare before you book.

Toll tax, state tax, parking and driver night-stay charges are extra if applicable, charged as per actuals. They are not part of the per-km fare, so you pay only what is actually charged on your route.

No advance payment is needed to book online. Our team confirms the final fare with you before your trip.

Every completed trip gives you 5% of its kilometres back as free km for that cab type. Once you have 50 free km for a cab type, switch them on when you book that type again and those km are not charged.

Yes. Residents registered by their society secretary get a discount code that works on every cab they book. Enter it on the booking page to see the discount on your fare.

Yes. Before a driver works with us, our team checks their driving licence and ID documents, meets them in person and briefs them on how our travellers must be treated: politely, safely and honestly.

Every trip has a verified driver, a ride start code, the driver's name, photo and car number shared in advance, and a person you can reach by phone or WhatsApp for the whole trip.

Call or WhatsApp us at any time on +91 96358 60503. A real person answers and sorts it out. After the trip you can rate your driver and tell us what went wrong; we read every rating.

No. We confirm a booking only after checking that a driver is free for your date, and we stay responsible for the trip until you reach your destination.

A car with a driver for a package of hours and kilometres, for example 8 hrs / 80 km, to explore a city, attend meetings or run errands with several stops. Packages start at ₹1,500 (8 hrs / 80 km, Dzire).

The package price is the minimum, even if you use fewer hours or km. Beyond the package, the extra km and hours are charged at your car's rates; your driver enters them at the end of the trip and you get the final fare by email.

You pay the package price even if you use fewer hours or km. If you travel beyond the package, the extra km and hours are added at the car's rates; your driver enters them at the end of the trip. Toll tax, parking and state tax are extra as per actuals, if any.

Yes. The BookOurJourney Android app shows your trips, ride code and driver, sends a notification at every step and lets you book in a few taps. Download it from https://bookourjourney.com/android-app.

Call or WhatsApp us on +91 96358 60503 (Mon - Sun, 8:00 AM - 10:00 PM), or send a message from the Contact page. Customers on a trip can reach us at any time.